motor insurance claim procedure
In the event of an accident, the policyholder needs to inform the insurance company and inform them about
the incident. Whereas, in the situation where the vehicle has been stolen, then the insurance company
must be informed once an FIR has been lodged. Post which, the insurance company will take it forward for
rest of the process.
For a speedy settlement of claim, the policyholder should take the following into consideration:
Details required to file a claim.
Details of the accident, if applicable, and
supporting documents.
Details Required when Filling a Claim
Ensure that all the details required to file a
claim are easily accessible by the policyholder.
Fill the application form carefully and ensure
complete accurate details, to avoid delay and or rejection of claim.
Important details required for Filing a Claim?
Insured Vehicle’s Policy number.
Policy holder’s Name or insured person.
Name of the person driving the motor vehicle.
Policyholder’s contact number.
Date and time of the accident.
Location where accident took place.
Registration number of the insured Vehicle.
Model and make of the insured vehicle.
Brief description of the accident.
Details of Accident and Supporting Documents
If an accident takes place, then the policyholder needs to make a note of the
following details:
Note the license plate number of the other vehicle
involved.
Note down contact details and names of witnesses.
Call toll free number of the insurance company and
note down claim reference number.