health insurance claim procedure
Under health insurance plans, you can make a claim in two ways, i.e. cashless claim and a reimbursement
claim. A cashless claim is when you do not pay anything at the hospital for the treatment availed.
Whereas in reimbursement claim, you will be first required to pay for the treatment taken, at the
hospital, and the insurance company pays to you later. The claim processes for them are mentioned below:
Cashless Claim
To make a cashless claim, the following steps need to be followed:
Immediately inform the insurance company/ Broker in the
event of hospitalisation at a network hospital of your
choice. Generally, you are required to inform the insurance company/broker within 24 hours of hospitalisation
in case of emergency, whereas 48 hours prior in case of planned hospitalisation.
You will be required to share health insurance
details at the network hospital. Show your Health ID card
or your policy number with a valid photo ID proof at the desk of the hospital.
Once the identification has been done, the
network hospital will send the
pre-authorisation request form to the insurance company.
The insurance company will then verify and
analyse the documents and may ask the
network hospital for more information if required.
Once the formalities have been completed, the
insurance company will pay the medical
expenses excluding co-payment if any, directly at the network hospital. You will be informed about the
same within the stipulated time. Even if the claim is rejected, you will be informed about the same.
Reimbursement Claim
To avail reimbursement treatment, you must follow the steps given below:
Inform the insurance company/ Broker within the stipulated
time, in case of hospitalisation. You can also connect directly with the insurance company via email.
Avail the required treatment at the hospital if
your policy covers you for the same. Collect all the medical test reports, discharge summary, medical
invoices, and other relevant documents from the hospital to share to the insurance provider.
Submit the claim documents along with required
medical documents to the insurance provider.
You will be required to submit the following documents to the insurance company in case of reimbursement
claim:
Valid ID proof
Medical practioner’s advising letter for hospitalisation
Original hospital bills and discharge certificate signed
by the medical practitioner
Medical practioner’s prescription for consultation,
medicine, and medical tests
Original pharmacy bills
Original reports of diagnostic tests, reports, etc.
First Information Report (FIR), in a police case
Post Mortem Report, if applicable.